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Technical support

We at Mita Rika Kogyo have a secure and meticulously maintained support network staffed with highly qualified personnel to provide more than 1,000 customers throughout the country with well attentive customer services, from equipment installation, system implementation, consumable replacement, and maintenance to servicing.
Please consult us as well if you have any trouble with maintenance or running costs of the equipment and facilities currently in operation.

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Important notice
March 20, 2009
No safety and product recall information nor attachments are available now.

Repair

You can request repairs online or via phone 24/7.
Please contact us for repairs, whichever below is convenient for you.

Request via phone Request online
+816-6458-0971(Osaka)
+813-3812-5371(Tokyo)
For request form, click here.

Periodic checks

Periodic checks

Service engineers shall make periodic visits to perform adjustments, checks and consumable replacement as per procedures stipulated in the inspection lists pursuant to relevant provisions of periodic checks and regular maintenance agreements.
Periodic checks are useful to prevent unexpected troubles, failures and efficiency deterioration, ensuring equipment and system longevity in cost-saving, safe and secure operation.

Consumable replacement

Our products, which are assembled from mechanical and electronic parts, piping and wiring, undergo test-runs and inspections so that normal functions can be enabled under appropriate operational conditions. However, some parts may be soiled, damaged, worn out, or even sometimes their service-lives may expire under certain conditions. Periodic replacement of those parts significantly helps the products work perfectly and extends their service-life.

Filter replacement Reverse osmosis membrane module (RO module) replacement
Ion exchange resin replacement and regeneration Strainer cleaning and replacement
Pump and valve replacement and adjustment Nozzle cleaning and replacement
Sensor replacement Instrument calibration and replacement